Data Security Alert: Mitigate the risks of off shoring
When it comes to outsourcing to an outsourced or offshore support contact center, being fully aware on the safety of your data has never been very critical. If a particular business process is not...
View ArticleWhy Outsourcing Your Technical Support to the Philippines is a Smart Move
The business process outsourcing (BPO) industry has been around for more than 20 years and apparently, the success of outsourcing is immensely evident as outsourcing hubs continues to rise over the...
View ArticleHow LPO Aids Domestic Law Firms In Their Globalization Efforts
Legal process outsourcing (LPO) is fast becoming a preferred strategy of many domestic law firms in operating their business. And it’s easy to understand why. Outsourcing […] The post How LPO Aids...
View ArticleData Entry Services That You Can Outsource To Improve Your Back Office Work
The role of different data entry processes becomes more important as businesses continue to embrace modern technology. Technological advancements allow businesses and organizations to collect huge […]...
View ArticleProvide The Right Answers To The Customers Inquiring About A Product. Get The...
When a customer shows interest in your products or services, will you entertain him/her or will you let him/her go? Like any kinds of relationship, maintaining […] The post Provide The Right Answers To...
View ArticleConnecting With Millennials Through IT Functions
Millennials — the huge population characterized by their 18-35 years age-range but defined mostly by their inseparable connection to technology — are the target market of […] The post Connecting With...
View ArticleWhy Foreign BPO Companies Prefer Filipino Call Center Agents
It started in a simple operation that provides basic services such as email response and service management. Today, the call center industry is at the forefront […] The post Why Foreign BPO Companies...
View ArticleWhy Outsourcing Customer Support Is Great for SMEs
Regardless of your company size, the quality of your inbound customer support can do two things: drive your growth or drive your customers away. While the […] The post Why Outsourcing Customer Support...
View ArticleWhat To Look For In A Customer Support Representative
Customer support representatives are today’s unsung heroes. The very fabric of our society would unravel if not for these professionals. Their customer service traits, which were […] The post What To...
View ArticleHow Can Business Increase Personalization With Telephone Answering Service?
Telephone answering service has already been around for decades. However, not all businesses have realized all the amazing benefits of outsourcing telephone answering services yet. To […] The post How...
View ArticleApp Companies Improving Their Social Media Customer Service With The Help Of...
App companies start to see the importance of utilizing social media customer service in dealing with various customer concerns, inquiries, and suggestions. This is due to […] The post App Companies...
View ArticleEffectively Managing Outsourced Employees Is A Key To Outsourcing Success
There are many articles on the internet talking about how to supervise or motivate an employee. But how will you do it when you do not […] The post Effectively Managing Outsourced Employees Is A Key To...
View ArticleIncrease Customer Loyalty By Satisfying Your Market Through After Hours...
Every business owners want to gain loyal customers because it guarantees a stronger business. However, acquiring loyal customers is not an easy task — there’s a […] The post Increase Customer Loyalty...
View ArticleCan We Dictate A Customer’s Journey Through Social Media Customer Care?
Social media customer care is one of today’s powerful and efficient platform when it comes to delivering excellent customer service. But it doesn’t end there. More […] The post Can We Dictate A...
View ArticleTravel Agencies With Multilingual Customer Service Are At An Advantage....
With how travel agencies are sprouting from anywhere, the competition might be an all-time high. Having an edge or an advantage that will separate you from […] The post Travel Agencies With...
View ArticleWhy Outsourcing Your Technical Support To The Philippines Is A Smart Move
As the number of digital consumers continues to multiply, technical support outsourcing also becomes one of the most preferred services in the business process outsourcing (BPO) […]
View ArticleWhy Outsourcing Customer Support Is Great for SMEs
Regardless of your company size, the quality of your inbound customer support can do two things: drive your growth or drive your customers away. While the […]
View ArticleWhat To Look For In A Customer Support Representative
Customer support representatives are today’s unsung heroes. The very fabric of our society would unravel if not for these professionals. Their customer service traits, which were […]
View ArticleHow Can Business Increase Personalization With Telephone Answering Service?
Telephone answering service has already been around for decades. However, not all businesses have realized all the amazing benefits of outsourcing telephone answering services yet. To […]
View ArticleApp Companies Improving Their Social Media Customer Service With The Help Of...
App companies start to see the importance of utilizing social media customer service in dealing with various customer concerns, inquiries, and suggestions. This is due to […]
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